At Heaven's Hill Estate, we are committed to the highest quality wines possible. By law, we are unable to accept returns of alcoholic beverages unless the product is physically damaged.

What do I do if the wine I ordered is damaged?
We will happily replace with the same or a similar substitute any damaged or flawed wines purchased directly from the winery. If your wine package is somehow damaged en route, please email info@heavenshillestate.com with your request and image of your damaged wine. However, we cannot replace wines purchased from other wine retailers or restaurants.


Do I have to be 21+ to receive a wine order?
Wine shipments require an adult (21 years or older) signature at the time of delivery. No wine will be delivered to a visibly intoxicated person, and any person unable to produce age verification forfeits their right to receive the shipment until identification is produced. In such circumstances, the order may be held in storage at a local depot until appropriate identification is produced, or it may be shipped back to us in original condition, restocked, and the purchase refunded.

All costs associated with the returns due to unsuccessful delivery attempts will be charged to the customer.

What are your shipping policies?
Shipping orders will arrive in 5-7 business days. Orders with Overnight, 2-Day and 3-Day shipping will ship the same business day if placed by 9 a.m. Pacific. We do not ship over the weekend. 

What do shipping charges include?
Shipping charges include costs for third party transit and all product-handling costs.